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Frequently Asked Questions

How can I see your full range of products?

Only our registered customers can view our complete collection of products. Register now by getting in touch with us here or log in if you already have an account with us.

How can I become a customer?

Apply to be a customer here. Please note we only accept wholesale & high-volume customers, and acceptance of your application is at our discretion. We expect our direct customers to be aiming to order pallet quantities on a weekly basis.

Is there a minimum order amount?

Yes. There is a minimum order quantity of 5 full cartons per delivery. We request customers to try and keep items to their carton quantities where possible. We also expect our direct customer to repeat orders with us on a regular basis. (20 cartons per month)

How can I see the prices of the products?

Only some registered customers can see prices on our website. Once registered, you can browse through our complete range.

Please note prices are subject to change and the final prices will be confirmed to you on your commercial invoice. Website prices are only indicative

How do I place an order?

Once you are registered with us and your account has been approved, you will be able to browse and order from our full product range.

Add items you wish to purchase to your basket. We specify minimum order quantities, but we request customers to try and order each item in its carton quantity. Once you have filled your basket, submit your basket to us for approval. We will check your order, make any necessary amendments, and get back to you with a final quotation.

Can I change my order after it has been submitted?

If you need to make changes to an order, please contact us immediately via phone. We cannot guarantee that changes can be made after an order has been confirmed.

What are your shipping charges?

Shipping charges will be shown on any quotation you receive from us. This will vary with each order depending on the volume of goods purchased. Please check your quotation for more information.

When can I expect my order to be delivered?

Depending on your shipping address, most orders which are confirmed within the UK will be sent via courier on a next business day basis. Orders making up pallet quantities may be delivered between 1-2 business days. Customers in Ireland and Europe should check their tracking information regularly, as deliveries will be subject to customs clearance.

Confirmed orders will be dispatched on the same day, provided confirmation is given before 13:00.

How do I make payments?

We only accept payment via bank transfer. Upon approval of your order, we will provide you with our bank account information. Unfortunately, we cannot accept payment over the phone, or by card. Orders will only be dispatched upon receipt of payment, except for customers on a credit account with us.

How do I open a credit account with you?

Once you have become an existing customer, we can re-evaluate your account with us based on your references, sales volume, order frequency etc. and discuss opening a credit account with longer payment terms. Please call us to find out more.

I cannot order in large quantities, but still want your products?

Due to the nature of our business, we can only supply wholesalers and customers ordering in large volumes directly. If you cannot meet our quantity requirements, we can direct you to one of our trusted wholesalers through whom you can purchase our products in smaller quantities as you require. Click to get in touch with wholesalers for Soft Touch or Dolshe products.

Enquiring about soft touch babywear products?

Get in touch by clicking the button below.

Please note, Tillfield Limited only supplies wholesalers and customers able to order in high-volume quantities on a reoccurring basis. Approval of your application is solely at our discretion

Enquiring about Dolshe Bathing Products?

Get in touch by clicking the button below.

Please note, Tillfield Limited only supplies wholesalers and customers able to order in high-volume quantities on a reoccurring basis. Approval of your application is solely at our discretion

Contact Info

Tillfield Ltd
Kanchan House
2 Peall Road
Croydon, Surrey
CR0 3EX

 

VAT Reg No: GB437271744
EORI: GB437271744000
Company No: 2045948